Learner Feedback
Samantha Marriott has been a valued colleague at Xylem Water Solutions since 2008, completing various roles throughout the business. She has recently received an outstanding result upon completing her Level 3 Team Leader and Supervisor Apprenticeship Qualification with Heart of England Training.
Samantha told us that she became a Team Leader within her company in October 2021 after a 6-month probationary period, but she hadn’t taken any specific courses for this role despite having previously completed an NVQ in Business Administration.
“I was made aware of the apprenticeship course through my HR Department at the end of 2022 and approached my manager to see if I could participate as I wanted to be more confident within my role as well as develop my people management skills.
The Team Leader Level 3 Qualification
Team Leaders and Supervisors are members of the first line management layer, who are responsible for team operations, projects, and deliverables. The role involves providing direction, instruction, and guidance to ensure that asset objective is achieved.
No matter what sector you work in (whether it is the private, public or third sector), or what size of organisation you work in, the knowledge, skills, and behaviours you need are the same.
Among the key tasks you will be expected to perform are to…
- provide support
- lead and develop a team, project management
- plan and monitor workloads and resources, implementing operational plans
- resolving problems and building relationships both internally and externally
Samantha continued on to tell us about how much she has enjoyed her apprenticeship from start to finish.
“I enjoyed the interaction with my educator, Donna Parnell, her support and help was invaluable. I also enjoyed the day courses; they were really helpful and kept the course interesting.”
After going into great detail about her apprenticeship journey with Heart of England Training, Samantha gave some advice that she would give to someone else that was looking to do an apprenticeship.
“Completing an apprenticeship is a great way of developing your skills while at the same time developing your self-confidence within your role. I would definitely recommend doing an apprenticeship with Heart of England Training.”
